Terms & practice policies

[This is template content, not legal advice. Replace it with wording reviewed for your jurisdiction and your regulator before publishing.]

Appointments and cancellations

Please give us at least 24 hours’ notice if you need to cancel. Repeated missed appointments without notice may incur a charge, because the slot cannot be offered to another animal.

Payment

Payment is due at the time of treatment. We accept card and cash. Where you are insured, you pay us and claim back, unless a direct claim has been agreed in advance and approved by your insurer.

Estimates

We give written estimates for planned procedures. An estimate is not a fixed quotation: if the clinical picture changes during treatment we will contact you before proceeding beyond what was agreed, except where waiting would cause your animal harm.

Prescriptions

We can only prescribe for animals under our care, which means examined within the period our regulator requires. Written prescriptions are available on request for a fee.

Records requests

If you move to another practice, ask them to request your animal’s history and we will send it directly, usually within two working days. There is no charge.

Complaints

Speak to whoever you saw first, because most things are resolved in a conversation. If that does not settle it, write to the practice owner at hello@junipervet.example and you will receive a written response within ten working days.